Duration: 17 days, 21 hours and 24 minutes

Affected Components: Candidate App

Jun 5, 12:04:42 GMT+0
Investigating - We have received reports of candidates struggling to use their device to scan Biometric Chips within passports. This is currently being investigated, please ensure you have the most up to date version of the app downloaded. If you are still experiencing the same issue then please contact [**support@experianrtw.co.uk** ](mailto:support@rightcheck.io)with any information you can provide around the Candidate Device Type and Operating system. Many thanks.

Jun 9, 09:16:17 GMT+0
Identified - A fix for a new release of the candidate app is being tested in order to resolve this issue. Our plan is to complete testing and publish the release on Monday 15th June, however it will need to be authorised by both Google and Apple before available on App Stores. We will continue to keep you updated..

Jun 18, 08:45:57 GMT+0
Monitoring - INCORRECT UPDATE PROVIDED. The new release of the candidate app is still being tested. You will be updated when approved and released. Apologies for the mis-information. .

Jun 23, 09:29:05 GMT+0
Resolved - A new version of the candidate app has been published to the app store. We have noted a drop in Biometric Chip failures, however we will continue to monitor this..

Duration: 4 hours

Affected Components: API, HR Portal, Candidate App, Recruiter App

May 12, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 12, 16:00:00 GMT+0
Identified - Maintenance is now in progress..

May 12, 20:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: API, HR Portal

May 7, 20:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 7, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 22:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 6 hours

Affected Components: API, HR Portal

May 6, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 6, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

May 6, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 6, 17:00:00 GMT+0
Identified - Maintenance is now in progress..

May 6, 22:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App

Mar 23, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 23, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App

Mar 17, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 17, 17:00:00 GMT+0
Identified - Maintenance is now in progress..

Mar 17, 21:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 3 hours and 46 minutes

Affected Components: API, HR Portal, Candidate App, Recruiter App

Mar 16, 18:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 16, 18:00:00 GMT+0
Identified - Maintenance is now in progress..

Mar 16, 22:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 4 hours

Affected Components: API, HR Portal, Candidate App, Recruiter App

Dec 8, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 8, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 8, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: API, HR Portal, Candidate App, Recruiter App

Nov 18, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 47 minutes

Affected Components: Knowledgebase

Nov 18, 14:23:12 GMT+0
Identified - Due to the ongoing Cloudflare issues our knowledgebase and chatbots are temporarily offline.

Nov 18, 15:10:38 GMT+0
Resolved - This incident has been resolved..

Affected Components: HR Portal, API, Recruiter App, Candidate App

Oct 1, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours and 40 minutes

Affected Components: Candidate App

Sep 26, 11:22:34 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 26, 09:36:15 GMT+0
Investigating - We are aware of an issue some candidates may be experiencing when attempting to open a new check invite. We are investigating this and will update as soon as we can..

Sep 26, 13:42:48 GMT+0
Monitoring - The issue has been identified and was limited to ios devices. A new version of the app has been developed and tested, and has been pushed to the Apple Store for review and release. We will keep you updated on progress. Thank you for your patience..

Sep 26, 14:16:25 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: HR Portal, API

Sep 24, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 24, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 24, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 14 days, 17 hours and 48 minutes

Affected Components: HR Portal

Sep 26, 09:56:22 GMT+0
Resolved - This incident has been resolved..

Sep 11, 16:08:22 GMT+0
Identified - The Home Office has recently made some updates to EU Exit E-visas. As a result, you may notice more visas being flagged for review in the HR portal, where they would normally have been auto-approved. We’re already working on updating our system to reflect these changes, and we’ll let you know as soon as the update is live..

Duration: 4 hours

Affected Components: HR Portal, API, Recruiter App, Candidate App

Sep 10, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 10, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 10, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: HR Portal, API, Recruiter App, Candidate App

Jul 15, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 15, 20:00:00 GMT+0
Completed - Maintenance has completed successfully..

Jul 15, 16:00:00 GMT+0
Identified - Maintenance is now in progress..

Duration: 4 hours

Affected Components: HR Portal, API, Candidate App, Recruiter App

Jun 25, 20:00:00 GMT+0
Completed - Maintenance has completed successfully..

Jun 25, 16:00:00 GMT+0
Identified - Maintenance is now in progress..

Jun 25, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: HR Portal

May 22, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 22, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 22, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours

Affected Components: Candidate App, API, Recruiter App

May 21, 20:00:00 GMT+0
Completed - Maintenance has completed successfully..

May 21, 16:00:00 GMT+0
Identified - Maintenance is now in progress.

Affected Components: HR Portal, Candidate App, Recruiter App

May 20, 11:38:29 GMT+0
Resolved - We are continuing to work on a fix for this incident.We wanted to inform you that the Home Office E-visa portal has recently experienced some instances of downtime. As a result, some users of the Experian RTW Recruiter App may have encountered issues when entering share codes for Right to Work checks. We would like to reassure you that any checks processed during this period have still been actioned successfully, thanks to Experian RTW's automated collection facility. This ensures that all checks were handled as intended, despite the portal downtime..

Duration: 1 hour

Affected Components: HR Portal, Candidate App, API, Recruiter App

Apr 9, 16:00:00 GMT+0
Completed - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: HR Portal, Recruiter App, Candidate App, API

Mar 11, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 11, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 11, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 32 minutes

Affected Components: HR Portal, Recruiter App, Candidate App, API

Mar 7, 16:19:39 GMT+0
Resolved - This incident has been resolved..

Mar 7, 14:47:58 GMT+0
Identified - We are currently reviewing an issue where Candidate checks are not arriving on the Rightcheck Web Portal. Our team are investigating this as a priority, and we will update again shortly..

Mar 7, 15:22:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 4 hours and 55 minutes

Affected Components: HR Portal, Recruiter App, Candidate App, API

Feb 19, 17:39:55 GMT+0
Completed - Maintenance is now in progress..

Feb 19, 10:52:05 GMT+0
Identified - Maintenance didn't start yet..

Feb 19, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 19, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 19, 17:00:00 GMT+0
Identified - Maintenance is now in progress.

Duration: 17 days, 23 hours and 58 minutes

Affected Components: Recruiter App

Mar 4, 14:17:11 GMT+0
Resolved - This incident has been resolved..

Feb 14, 14:18:43 GMT+0
Identified - We are continuing to work on a fix for this incident.We wanted to inform you that the Home Office E-visa portal has recently experienced some instances of downtime. As a result, some users of the Experian RTW Recruiter App may have encountered issues when entering share codes for Right to Work checks. We would like to reassure you that any checks processed during this period have still been actioned successfully, thanks to Experian RTW's automated collection facility. This ensures that all checks were handled as intended, despite the portal downtime..

Affected Components: HR Portal, Recruiter App, Candidate App, API

Feb 12, 22:00:00 GMT+0
Completed - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: HR Portal, Recruiter App, Candidate App, API

Feb 3, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 3, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 3, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 42 minutes

Affected Components: HR Portal, Recruiter App

Jan 23, 14:25:31 GMT+0
Investigating - We are currently investigating this incident..

Jan 23, 15:07:14 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: API

Jan 17, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jan 17, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 17, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours

Affected Components: HR Portal, Recruiter App, Candidate App, API

Jan 8, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 8, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 8, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: HR Portal

Dec 13, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 13, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 13, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: HR Portal, API

Dec 3, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 3, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 3, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours

Affected Components: HR Portal, API

Nov 27, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 27, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 27, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 23 hours and 3 minutes

Affected Components: Recruiter App

Oct 15, 14:31:15 GMT+0
Investigating - We are currently investigating reports of issues with the Recruiter App, specifically related to the imposter check feature, starting a new check, and problems with cached groups. In some cases, signing out and signing back in may resolve some issues. Our team is working to identify the root cause and will provide further updates as soon as possible. Thank you for your patience..

Oct 16, 08:29:50 GMT+0
Monitoring - We have implemented a fix for the issue and are currently monitoring the results. Please update your app to ensure the changes take effect. You may also need to sign in again after updating. Thank you for your patience!.

Oct 16, 13:33:52 GMT+0
Resolved - The issue has been successfully resolved. Please ensure your app is updated to the latest version. If you haven't already, you may need to sign in again. Thank you for your patience!.

Duration: 21 days and 14 hours

Affected Components: Candidate App

Oct 10, 11:32:00 GMT+0
Resolved - We have implemented a fix and are currently monitoring the results. Please ask your candidates or hiring managers to update their apps..

Oct 8, 14:54:00 GMT+0
Investigating - We are currently investigating an issue affecting liveness functionality on the Candidate App for iOS devices. We will provide further updates as more information becomes available. Thank you for your patience..

Duration: 18 hours and 13 minutes

Affected Components: HR Portal

Sep 19, 08:10:30 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 18, 16:04:24 GMT+0
Investigating - We are currently investigating an issue affecting the importing of candidate checks. Our team is working to identify the root cause, and we will provide updates as soon as more information becomes available. Thank you for your patience..

Sep 19, 10:17:03 GMT+0
Resolved - This incident has been resolved, and all submitted checks are now visible. Apologies for any inconvenience caused..

Duration: 2 days, 5 hours and 10 minutes

Affected Components: Candidate App

Jul 10, 08:46:32 GMT+0
Investigating - We are currently investigating an issue affecting the liveness speech recognition feature on the candidate app for Android..

Jul 11, 08:07:25 GMT+0
Identified - We have identified the cause of the issue affecting the liveness speech recognition feature on the candidate app for Android. Our team is now working on implementing a solution..

Jul 12, 08:37:59 GMT+0
Monitoring - The issue affecting the liveness speech recognition feature on the candidate app for Android has been addressed with an app update. We are currently monitoring the situation to ensure the solution is effective..

Jul 12, 13:56:31 GMT+0
Resolved - The issue affecting the liveness speech recognition feature on the candidate app for Android has been resolved. The app update has successfully addressed the problem, and the feature is now functioning as expected. Thank you for your patience and understanding..

Duration: 1 day, 1 hour and 56 minutes

Affected Components: HR Portal

Jun 5, 10:09:41 GMT+0
Resolved - Issue now confirmed as resolved..

Jun 4, 08:13:33 GMT+0
Identified - We’ve discovered a broken registration link issue when using Bulk Invite. Our product team is actively working on a fix. In the meantime, you can use the following URL: <https://portalv3.experianrtw.co.uk/#/sign%5Fin>.

Jun 5, 08:14:55 GMT+0
Monitoring - The broken registration link issue with Bulk Invite has been resolved. We've applied a fix and are actively monitoring the situation. You can now access the registration link as usual..