Experian RTW Status - Incident history https://experianrtw.instatus.com Experian RTW Fri, 5 Jun 2026 12:04:42 +0000 Candidate App - Biometric Chip Scanning Type: Incident Duration: 17 days, 21 hours and 24 minutes Affected Components: Candidate App Jun 5, 12:04:42 GMT+0 - Investigating - We have received reports of candidates struggling to use their device to scan Biometric Chips within passports. This is currently being investigated, please ensure you have the most up to date version of the app downloaded. If you are still experiencing the same issue then please contact [**support@experianrtw.co.uk** ](mailto:support@rightcheck.io)with any information you can provide around the Candidate Device Type and Operating system. Many thanks Jun 9, 09:16:17 GMT+0 - Identified - A fix for a new release of the candidate app is being tested in order to resolve this issue. Our plan is to complete testing and publish the release on Monday 15th June, however it will need to be authorised by both Google and Apple before available on App Stores. We will continue to keep you updated. Jun 18, 08:45:57 GMT+0 - Monitoring - INCORRECT UPDATE PROVIDED. The new release of the candidate app is still being tested. You will be updated when approved and released. Apologies for the mis-information. Jun 23, 09:29:05 GMT+0 - Resolved - A new version of the candidate app has been published to the app store. We have noted a drop in Biometric Chip failures, however we will continue to monitor this. Type: Incident

Duration: 17 days, 21 hours and 24 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>12:04:42</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports of candidates struggling to use their device to scan Biometric Chips within passports. This is currently being investigated, please ensure you have the most up to date version of the app downloaded. If you are still experiencing the same issue then please contact [**support@experianrtw.co.uk** ](mailto:support@rightcheck.io)with any information you can provide around the Candidate Device Type and Operating system. Many thanks.</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>09:16:17</var> GMT+0</small><br><strong>Identified</strong> - A fix for a new release of the candidate app is being tested in order to resolve this issue. Our plan is to complete testing and publish the release on Monday 15th June, however it will need to be authorised by both Google and Apple before available on App Stores. We will continue to keep you updated..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>08:45:57</var> GMT+0</small><br><strong>Monitoring</strong> - INCORRECT UPDATE PROVIDED. The new release of the candidate app is still being tested. You will be updated when approved and released. Apologies for the mis-information. .</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>09:29:05</var> GMT+0</small><br><strong>Resolved</strong> - A new version of the candidate app has been published to the app store. We have noted a drop in Biometric Chip failures, however we will continue to monitor this..</p> ]]> Fri, 5 Jun 2026 12:04:42 +0000 https://experianrtw.instatus.com/incident/cmq0vmsit00v2nvmi4nd7ocj9 https://experianrtw.instatus.com/incident/cmq0vmsit00v2nvmi4nd7ocj9 Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: API, HR Portal, Candidate App, Recruiter App May 12, 16:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 12, 16:00:00 GMT+0 - Identified - Maintenance is now in progress. May 12, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 12 May 2026 16:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmp2u0o2m00jkq68c72asp9wh https://experianrtw.instatus.com/maintenance/cmp2u0o2m00jkq68c72asp9wh Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 2 hours Affected Components: API, HR Portal May 7, 20:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 7, 20:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 7 May 2026 20:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmovuibxk00fi9g3tz3bvmxbj https://experianrtw.instatus.com/maintenance/cmovuibxk00fi9g3tz3bvmxbj Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 6 hours Affected Components: API, HR Portal May 6, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 6, 17:00:01 GMT+0 - Identified - Maintenance is now in progress May 6, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully May 6, 17:00:00 GMT+0 - Identified - Maintenance is now in progress. May 6, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 6 hours

Affected Components: ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 6 May 2026 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmou9kicc00rili5a8tipgasj https://experianrtw.instatus.com/maintenance/cmou9kicc00rili5a8tipgasj Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: API, HR Portal, Recruiter App Mar 23, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 23, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 23, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 23 Mar 2026 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmn3cbv6l13taonezzb8tpe1m https://experianrtw.instatus.com/maintenance/cmn3cbv6l13taonezzb8tpe1m Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: API, HR Portal, Recruiter App Mar 17, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 17, 17:00:00 GMT+0 - Identified - Maintenance is now in progress. Mar 17, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 17 Mar 2026 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmmuvmrr4001sw3c70phlvnaq https://experianrtw.instatus.com/maintenance/cmmuvmrr4001sw3c70phlvnaq Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 3 hours and 46 minutes Affected Components: API, HR Portal, Candidate App, Recruiter App Mar 16, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 16, 18:00:00 GMT+0 - Identified - Maintenance is now in progress. Mar 16, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 46 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 16 Mar 2026 18:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmmti5ssz0005oqecr63vcjme https://experianrtw.instatus.com/maintenance/cmmti5ssz0005oqecr63vcjme Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: API, HR Portal, Candidate App, Recruiter App Dec 8, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 8, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 8, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 8 Dec 2025 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmix9bffp0hf4rwl68o3tpi76 https://experianrtw.instatus.com/maintenance/cmix9bffp0hf4rwl68o3tpi76 Scheduled Maintenance - minor disruption. Type: Maintenance Affected Components: API, HR Portal, Candidate App, Recruiter App Nov 18, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Tue, 18 Nov 2025 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmi4tbnni0041cr50vzaixd3x https://experianrtw.instatus.com/maintenance/cmi4tbnni0041cr50vzaixd3x Knowledgebase and chatbot outage Type: Incident Duration: 47 minutes Affected Components: Knowledgebase Nov 18, 14:23:12 GMT+0 - Identified - Due to the ongoing Cloudflare issues our knowledgebase and chatbots are temporarily offline Nov 18, 15:10:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 47 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:23:12</var> GMT+0</small><br><strong>Identified</strong> - Due to the ongoing Cloudflare issues our knowledgebase and chatbots are temporarily offline.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:10:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 14:23:12 +0000 https://experianrtw.instatus.com/incident/cmi4nyeab000cjyv76o6aq2v2 https://experianrtw.instatus.com/incident/cmi4nyeab000cjyv76o6aq2v2 Scheduled Maintenance - minor disruption. Type: Maintenance Affected Components: HR Portal, API, Recruiter App, Candidate App Oct 1, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 1 Oct 2025 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmg886mqm001j13r37ftjbohm https://experianrtw.instatus.com/maintenance/cmg886mqm001j13r37ftjbohm Candidate App Issues Type: Incident Duration: 4 hours and 40 minutes Affected Components: Candidate App Sep 26, 11:22:34 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 26, 09:36:15 GMT+0 - Investigating - We are aware of an issue some candidates may be experiencing when attempting to open a new check invite. We are investigating this and will update as soon as we can. Sep 26, 13:42:48 GMT+0 - Monitoring - The issue has been identified and was limited to ios devices. A new version of the app has been developed and tested, and has been pushed to the Apple Store for review and release. We will keep you updated on progress. Thank you for your patience. Sep 26, 14:16:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 40 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>11:22:34</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>09:36:15</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue some candidates may be experiencing when attempting to open a new check invite. We are investigating this and will update as soon as we can..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>13:42:48</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been identified and was limited to ios devices. A new version of the app has been developed and tested, and has been pushed to the Apple Store for review and release. We will keep you updated on progress. Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>14:16:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 26 Sep 2025 09:36:15 +0000 https://experianrtw.instatus.com/incident/cmg0nd82e04k7wcv8cjayxli8 https://experianrtw.instatus.com/incident/cmg0nd82e04k7wcv8cjayxli8 Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 2 hours Affected Components: HR Portal, API Sep 24, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 24, 21:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 24, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 24 Sep 2025 21:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmfycw0n503owv829kqse4jg2 https://experianrtw.instatus.com/maintenance/cmfycw0n503owv829kqse4jg2 E-Visa's Type: Incident Duration: 14 days, 17 hours and 48 minutes Affected Components: HR Portal Sep 26, 09:56:22 GMT+0 - Resolved - This incident has been resolved. Sep 11, 16:08:22 GMT+0 - Identified - The Home Office has recently made some updates to EU Exit E-visas. As a result, you may notice more visas being flagged for review in the HR portal, where they would normally have been auto-approved. We’re already working on updating our system to reflect these changes, and we’ll let you know as soon as the update is live. Type: Incident

Duration: 14 days, 17 hours and 48 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>09:56:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>16:08:22</var> GMT+0</small><br><strong>Identified</strong> - The Home Office has recently made some updates to EU Exit E-visas. As a result, you may notice more visas being flagged for review in the HR portal, where they would normally have been auto-approved. We’re already working on updating our system to reflect these changes, and we’ll let you know as soon as the update is live..</p> ]]> Thu, 11 Sep 2025 16:08:22 +0000 https://experianrtw.instatus.com/incident/cmfflroyy002khy0rhnxmwpp6 https://experianrtw.instatus.com/incident/cmfflroyy002khy0rhnxmwpp6 Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: HR Portal, API, Recruiter App, Candidate App Sep 10, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 10, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 10, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 10 Sep 2025 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmfe5z0lt002angqr0nb3a0ce https://experianrtw.instatus.com/maintenance/cmfe5z0lt002angqr0nb3a0ce Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: HR Portal, API, Recruiter App, Candidate App Jul 15, 16:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jul 15, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully. Jul 15, 16:00:00 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Tue, 15 Jul 2025 16:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmd4r7an800bhf7tgkpv58djl https://experianrtw.instatus.com/maintenance/cmd4r7an800bhf7tgkpv58djl Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: HR Portal, API, Candidate App, Recruiter App Jun 25, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully. Jun 25, 16:00:00 GMT+0 - Identified - Maintenance is now in progress. Jun 25, 16:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 25 Jun 2025 16:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmcc3ln85001rgzpyp0j5pk2g https://experianrtw.instatus.com/maintenance/cmcc3ln85001rgzpyp0j5pk2g Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 2 hours Affected Components: HR Portal May 22, 16:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 22, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully May 22, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 22 May 2025 16:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmazj7s1k000oq4vq6a8zk7o4 https://experianrtw.instatus.com/maintenance/cmazj7s1k000oq4vq6a8zk7o4 Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: Candidate App, API, Recruiter App May 21, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully. May 21, 16:00:00 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 21 May 2025 16:00:00 +0000 https://experianrtw.instatus.com/maintenance/cmaqm5btn002avyecv4zikn8q https://experianrtw.instatus.com/maintenance/cmaqm5btn002avyecv4zikn8q Issue with UK Government share code portal Type: Incident Affected Components: HR Portal, Candidate App, Recruiter App May 20, 11:38:29 GMT+0 - Resolved - We are continuing to work on a fix for this incident.We wanted to inform you that the Home Office E-visa portal has recently experienced some instances of downtime. As a result, some users of the Experian RTW Recruiter App may have encountered issues when entering share codes for Right to Work checks. We would like to reassure you that any checks processed during this period have still been actioned successfully, thanks to Experian RTW's automated collection facility. This ensures that all checks were handled as intended, despite the portal downtime. Type: Incident

Affected Components: , ,

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>11:38:29</var> GMT+0</small><br><strong>Resolved</strong> - We are continuing to work on a fix for this incident.We wanted to inform you that the Home Office E-visa portal has recently experienced some instances of downtime. As a result, some users of the Experian RTW Recruiter App may have encountered issues when entering share codes for Right to Work checks. We would like to reassure you that any checks processed during this period have still been actioned successfully, thanks to Experian RTW's automated collection facility. This ensures that all checks were handled as intended, despite the portal downtime..</p> ]]> Tue, 20 May 2025 11:38:29 +0000 https://experianrtw.instatus.com/incident/cmawfxij2000ahnz1vxyp8vlm https://experianrtw.instatus.com/incident/cmawfxij2000ahnz1vxyp8vlm Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 1 hour Affected Components: HR Portal, Candidate App, API, Recruiter App Apr 9, 16:00:00 GMT+0 - Completed - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 9 Apr 2025 16:00:00 +0000 https://experianrtw.instatus.com/maintenance/cm9a4s644003zsfxzdbrkfxjx https://experianrtw.instatus.com/maintenance/cm9a4s644003zsfxzdbrkfxjx Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: HR Portal, Recruiter App, Candidate App, API Mar 11, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 11, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 11, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 11 Mar 2025 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cm84o9jq900cbfy6byiykdplv https://experianrtw.instatus.com/maintenance/cm84o9jq900cbfy6byiykdplv Candidate Checks Type: Incident Duration: 1 hour and 32 minutes Affected Components: HR Portal, Recruiter App, Candidate App, API Mar 7, 16:19:39 GMT+0 - Resolved - This incident has been resolved. Mar 7, 14:47:58 GMT+0 - Identified - We are currently reviewing an issue where Candidate checks are not arriving on the Rightcheck Web Portal. Our team are investigating this as a priority, and we will update again shortly. Mar 7, 15:22:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 32 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:19:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:47:58</var> GMT+0</small><br><strong>Identified</strong> - We are currently reviewing an issue where Candidate checks are not arriving on the Rightcheck Web Portal. Our team are investigating this as a priority, and we will update again shortly..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:22:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 7 Mar 2025 14:47:58 +0000 https://experianrtw.instatus.com/incident/cm7yw46cn0001qzkxmeb8cuf4 https://experianrtw.instatus.com/incident/cm7yw46cn0001qzkxmeb8cuf4 Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours and 55 minutes Affected Components: HR Portal, Recruiter App, Candidate App, API Feb 19, 17:39:55 GMT+0 - Completed - Maintenance is now in progress. Feb 19, 10:52:05 GMT+0 - Identified - Maintenance didn't start yet. Feb 19, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Feb 19, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 19, 17:00:00 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours and 55 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>17:39:55</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>10:52:05</var> GMT+0</small><br><strong>Identified</strong> - Maintenance didn't start yet..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 19 Feb 2025 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cm71qwh9f00947ony718j6cbm https://experianrtw.instatus.com/maintenance/cm71qwh9f00947ony718j6cbm Issue with UK Government share code portal Type: Incident Duration: 17 days, 23 hours and 58 minutes Affected Components: Recruiter App Mar 4, 14:17:11 GMT+0 - Resolved - This incident has been resolved. Feb 14, 14:18:43 GMT+0 - Identified - We are continuing to work on a fix for this incident.We wanted to inform you that the Home Office E-visa portal has recently experienced some instances of downtime. As a result, some users of the Experian RTW Recruiter App may have encountered issues when entering share codes for Right to Work checks. We would like to reassure you that any checks processed during this period have still been actioned successfully, thanks to Experian RTW's automated collection facility. This ensures that all checks were handled as intended, despite the portal downtime. Type: Incident

Duration: 17 days, 23 hours and 58 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:17:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>14:18:43</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident.We wanted to inform you that the Home Office E-visa portal has recently experienced some instances of downtime. As a result, some users of the Experian RTW Recruiter App may have encountered issues when entering share codes for Right to Work checks. We would like to reassure you that any checks processed during this period have still been actioned successfully, thanks to Experian RTW's automated collection facility. This ensures that all checks were handled as intended, despite the portal downtime..</p> ]]> Fri, 14 Feb 2025 14:18:43 +0000 https://experianrtw.instatus.com/incident/cm74uto2j0024g6n19krm28f2 https://experianrtw.instatus.com/incident/cm74uto2j0024g6n19krm28f2 Scheduled Maintenance - minor disruption. Type: Maintenance Affected Components: HR Portal, Recruiter App, Candidate App, API Feb 12, 22:00:00 GMT+0 - Completed - We are planning for a scheduled maintenance during that time. Type: Maintenance

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 12 Feb 2025 22:00:00 +0000 https://experianrtw.instatus.com/maintenance/cm71quqjt00cb9l1szrpyi1i1 https://experianrtw.instatus.com/maintenance/cm71quqjt00cb9l1szrpyi1i1 Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: HR Portal, Recruiter App, Candidate App, API Feb 3, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Feb 3, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 3, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 3 Feb 2025 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cm6j5kipt001qv6ltrdukptcg https://experianrtw.instatus.com/maintenance/cm6j5kipt001qv6ltrdukptcg User Registration Form Issue Type: Incident Duration: 42 minutes Affected Components: HR Portal, Recruiter App Jan 23, 14:25:31 GMT+0 - Investigating - We are currently investigating this incident. Jan 23, 15:07:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 42 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>14:25:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>15:07:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Jan 2025 14:25:31 +0000 https://experianrtw.instatus.com/incident/cm69fdoaz000am4351dhwb49r https://experianrtw.instatus.com/incident/cm69fdoaz000am4351dhwb49r Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 1 hour Affected Components: API Jan 17, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jan 17, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 17, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 17 Jan 2025 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cm6106myk0029j7c5fplgoadh https://experianrtw.instatus.com/maintenance/cm6106myk0029j7c5fplgoadh Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: HR Portal, Recruiter App, Candidate App, API Jan 8, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 8, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 8, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 8 Jan 2025 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cm5mncjqg0037yl2h3h0gkiqn https://experianrtw.instatus.com/maintenance/cm5mncjqg0037yl2h3h0gkiqn Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: HR Portal Dec 13, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 13, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 13, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Fri, 13 Dec 2024 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cm4mpd8sd001e33fr5mfl71ep https://experianrtw.instatus.com/maintenance/cm4mpd8sd001e33fr5mfl71ep Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: HR Portal, API Dec 3, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 3, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 3, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 3 Dec 2024 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cm48nkv6w0020lh1rqgrheixc https://experianrtw.instatus.com/maintenance/cm48nkv6w0020lh1rqgrheixc Scheduled Maintenance - minor disruption. Type: Maintenance Duration: 4 hours Affected Components: HR Portal, API Nov 27, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 27, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 27, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 27 Nov 2024 17:00:00 +0000 https://experianrtw.instatus.com/maintenance/cm402bbrl000zfyz2xzsu2zoq https://experianrtw.instatus.com/maintenance/cm402bbrl000zfyz2xzsu2zoq Issues with Recruiter App - Imposter Check, Starting a Check, and Cached Groups Type: Incident Duration: 23 hours and 3 minutes Affected Components: Recruiter App Oct 15, 14:31:15 GMT+0 - Investigating - We are currently investigating reports of issues with the Recruiter App, specifically related to the imposter check feature, starting a new check, and problems with cached groups. In some cases, signing out and signing back in may resolve some issues. Our team is working to identify the root cause and will provide further updates as soon as possible. Thank you for your patience. Oct 16, 08:29:50 GMT+0 - Monitoring - We have implemented a fix for the issue and are currently monitoring the results. Please update your app to ensure the changes take effect. You may also need to sign in again after updating. Thank you for your patience! Oct 16, 13:33:52 GMT+0 - Resolved - The issue has been successfully resolved. Please ensure your app is updated to the latest version. If you haven't already, you may need to sign in again. Thank you for your patience! Type: Incident

Duration: 23 hours and 3 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>14:31:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of issues with the Recruiter App, specifically related to the imposter check feature, starting a new check, and problems with cached groups. In some cases, signing out and signing back in may resolve some issues. Our team is working to identify the root cause and will provide further updates as soon as possible. Thank you for your patience..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>08:29:50</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix for the issue and are currently monitoring the results. Please update your app to ensure the changes take effect. You may also need to sign in again after updating. Thank you for your patience!.</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>13:33:52</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been successfully resolved. Please ensure your app is updated to the latest version. If you haven't already, you may need to sign in again. Thank you for your patience!.</p> ]]> Tue, 15 Oct 2024 14:31:15 +0000 https://experianrtw.instatus.com/incident/cm2ajjuoq002t78bmo0vpfve7 https://experianrtw.instatus.com/incident/cm2ajjuoq002t78bmo0vpfve7 Investigating Liveness Issues on iOS Candidate App Type: Incident Duration: 21 days and 14 hours Affected Components: Candidate App Oct 10, 11:32:00 GMT+0 - Resolved - We have implemented a fix and are currently monitoring the results. Please ask your candidates or hiring managers to update their apps. Oct 8, 14:54:00 GMT+0 - Investigating - We are currently investigating an issue affecting liveness functionality on the Candidate App for iOS devices. We will provide further updates as more information becomes available. Thank you for your patience. Type: Incident

Duration: 21 days and 14 hours

Affected Components:

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>11:32:00</var> GMT+0</small><br><strong>Resolved</strong> - We have implemented a fix and are currently monitoring the results. Please ask your candidates or hiring managers to update their apps..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>14:54:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting liveness functionality on the Candidate App for iOS devices. We will provide further updates as more information becomes available. Thank you for your patience..</p> ]]> Tue, 8 Oct 2024 14:54:00 +0000 https://experianrtw.instatus.com/incident/cm20ka4uf0001fg4dzzjv6vvt https://experianrtw.instatus.com/incident/cm20ka4uf0001fg4dzzjv6vvt Candidate Checks Importing Issue Type: Incident Duration: 18 hours and 13 minutes Affected Components: HR Portal Sep 19, 08:10:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 18, 16:04:24 GMT+0 - Investigating - We are currently investigating an issue affecting the importing of candidate checks. Our team is working to identify the root cause, and we will provide updates as soon as more information becomes available. Thank you for your patience. Sep 19, 10:17:03 GMT+0 - Resolved - This incident has been resolved, and all submitted checks are now visible. Apologies for any inconvenience caused. Type: Incident

Duration: 18 hours and 13 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>08:10:30</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>16:04:24</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the importing of candidate checks. Our team is working to identify the root cause, and we will provide updates as soon as more information becomes available. Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>10:17:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, and all submitted checks are now visible. Apologies for any inconvenience caused..</p> ]]> Wed, 18 Sep 2024 16:04:24 +0000 https://experianrtw.instatus.com/incident/cm181znkm000qbkmalo7a4kfm https://experianrtw.instatus.com/incident/cm181znkm000qbkmalo7a4kfm Issue with Liveness Speech Recognition on Android Candidate App Type: Incident Duration: 2 days, 5 hours and 10 minutes Affected Components: Candidate App Jul 10, 08:46:32 GMT+0 - Investigating - We are currently investigating an issue affecting the liveness speech recognition feature on the candidate app for Android. Jul 11, 08:07:25 GMT+0 - Identified - We have identified the cause of the issue affecting the liveness speech recognition feature on the candidate app for Android. Our team is now working on implementing a solution. Jul 12, 08:37:59 GMT+0 - Monitoring - The issue affecting the liveness speech recognition feature on the candidate app for Android has been addressed with an app update. We are currently monitoring the situation to ensure the solution is effective. Jul 12, 13:56:31 GMT+0 - Resolved - The issue affecting the liveness speech recognition feature on the candidate app for Android has been resolved. The app update has successfully addressed the problem, and the feature is now functioning as expected. Thank you for your patience and understanding. Type: Incident

Duration: 2 days, 5 hours and 10 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>08:46:32</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the liveness speech recognition feature on the candidate app for Android..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>08:07:25</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause of the issue affecting the liveness speech recognition feature on the candidate app for Android. Our team is now working on implementing a solution..</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>08:37:59</var> GMT+0</small><br><strong>Monitoring</strong> - The issue affecting the liveness speech recognition feature on the candidate app for Android has been addressed with an app update. We are currently monitoring the situation to ensure the solution is effective..</p> <p><small>Jul <var data-var='date'> 12</var>, <var data-var='time'>13:56:31</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting the liveness speech recognition feature on the candidate app for Android has been resolved. The app update has successfully addressed the problem, and the feature is now functioning as expected. Thank you for your patience and understanding..</p> ]]> Wed, 10 Jul 2024 08:46:32 +0000 https://experianrtw.instatus.com/incident/clyflixjs416762hdn1cv1e4ga7 https://experianrtw.instatus.com/incident/clyflixjs416762hdn1cv1e4ga7 Bulk Invite Registration Link Issue Type: Incident Duration: 1 day, 1 hour and 56 minutes Affected Components: HR Portal Jun 5, 10:09:41 GMT+0 - Resolved - Issue now confirmed as resolved. Jun 4, 08:13:33 GMT+0 - Identified - We’ve discovered a broken registration link issue when using Bulk Invite. Our product team is actively working on a fix. In the meantime, you can use the following URL: <https://portalv3.experianrtw.co.uk/#/sign%5Fin> Jun 5, 08:14:55 GMT+0 - Monitoring - The broken registration link issue with Bulk Invite has been resolved. We've applied a fix and are actively monitoring the situation. You can now access the registration link as usual. Type: Incident

Duration: 1 day, 1 hour and 56 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>10:09:41</var> GMT+0</small><br><strong>Resolved</strong> - Issue now confirmed as resolved..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>08:13:33</var> GMT+0</small><br><strong>Identified</strong> - We’ve discovered a broken registration link issue when using Bulk Invite. Our product team is actively working on a fix. In the meantime, you can use the following URL: <https://portalv3.experianrtw.co.uk/#/sign%5Fin>.</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>08:14:55</var> GMT+0</small><br><strong>Monitoring</strong> - The broken registration link issue with Bulk Invite has been resolved. We've applied a fix and are actively monitoring the situation. You can now access the registration link as usual..</p> ]]> Tue, 4 Jun 2024 08:13:33 +0000 https://experianrtw.instatus.com/incident/clx04htuk14643bkog5uoqo7o9 https://experianrtw.instatus.com/incident/clx04htuk14643bkog5uoqo7o9