Notice history

Resolved
June 23, 2026 at 9:29 AM
Resolved
June 23, 2026 at 9:29 AM
A new version of the candidate app has been published to the app store. We have noted a drop in Biometric Chip failures, however we will continue to monitor this.
Monitoring
June 18, 2026 at 8:45 AM
Monitoring
June 18, 2026 at 8:45 AM
INCORRECT UPDATE PROVIDED. The new release of the candidate app is still being tested. You will be updated when approved and released. Apologies for the mis-information.
Identified
June 09, 2026 at 9:16 AM
Identified
June 09, 2026 at 9:16 AM
A fix for a new release of the candidate app is being tested in order to resolve this issue. Our plan is to complete testing and publish the release on Monday 15th June, however it will need to be authorised by both Google and Apple before available on App Stores. We will continue to keep you updated.
Investigating
June 05, 2026 at 12:04 PM
Investigating
June 05, 2026 at 12:04 PM
We have received reports of candidates struggling to use their device to scan Biometric Chips within passports. This is currently being investigated, please ensure you have the most up to date version of the app downloaded. If you are still experiencing the same issue then please contact support@experianrtw.co.uk with any information you can provide around the Candidate Device Type and Operating system.
Many thanks

Completed
May 12, 2026 at 8:00 PM
Completed
May 12, 2026 at 8:00 PM
Maintenance has completed successfully.
Planned
May 12, 2026 at 4:00 PM
Planned
May 12, 2026 at 4:00 PM
We are planning for a scheduled maintenance during that time.
In progress
May 12, 2026 at 4:00 PM
In progress
May 12, 2026 at 4:00 PM
Maintenance is now in progress.

Completed
May 07, 2026 at 10:00 PM
Completed
May 07, 2026 at 10:00 PM
Maintenance has completed successfully.
In progress
May 07, 2026 at 8:00 PM
In progress
May 07, 2026 at 8:00 PM
Maintenance is now in progress
Planned
May 07, 2026 at 8:00 PM
Planned
May 07, 2026 at 8:00 PM
We are planning for a scheduled maintenance during that time.

Update
May 06, 2026 at 10:00 PM
Update
May 06, 2026 at 10:00 PM
Maintenance has completed successfully.
Completed
May 06, 2026 at 9:00 PM
Completed
May 06, 2026 at 9:00 PM
Maintenance has completed successfully
In progress
May 06, 2026 at 5:00 PM
In progress
May 06, 2026 at 5:00 PM
Maintenance is now in progress
Planned
May 06, 2026 at 5:00 PM
Planned
May 06, 2026 at 5:00 PM
We are planning for a scheduled maintenance during that time.
In progress
May 06, 2026 at 5:00 PM
In progress
May 06, 2026 at 5:00 PM
Maintenance is now in progress.

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Experian RTW - Notice history